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Sometimes there are situations when our operators may ask you for a screenshot of the error or the issue on your screen in order to fix or solve it.
1. Press the Print screen button on the keyboard (sometimes called PrntScrn, PrtScn, PrtScr or PrtSc) – a screenshot will be copied to the clipboard.
2. Open any of the installed graphic editors, e.g., Paint: Start-> All Programs-> Accessories-> Paint.
3. In the Paint menu, select Edit-> Paste (Windows XP, Windows Vista) or click the Insert button in the menu bar (Windows 7 and higher).
The image is inserted from the clipboard into the graphic editor.
4. Save the screenshot on your computer: File-> Save as.
Android – Simultaneously press the power and volume down buttons. Hold for a few seconds. The screenshot will be saved on the device
Ios – Simultaneously press home and power buttons to take a screenshot. Hold for a few seconds, you will hear a special sound, and the screen will turn white for a second. The screenshot will be saved in the Photos app.
After the screenshot is saved, you can send it to our operator who will immediately solve your problem.